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The tech-driven, human-led trends set to transform travel management companies in 2025
“Yes, AI and tech will undoubtedly rewrite the rules of travel in 2025,” says our General Manager, Adam Moon.
“But as these advancements take hold, we predict the value of human connection will only grow stronger. While technology will undoubtedly streamline processes and enhance efficiency, we believe the TMCs that lead the pack next year will be those that combine innovation with personalised service.
“Ultimately, clients want solutions that not only save time and money but are also tailored to their unique needs.”
As for the trends that will likely reshape the TMC landscape in 2025? Adam says AI, the rising demand for sustainable business practices and event-driven travel will be some of the top ones to watch.
1. AI to take efficiency to the next level
AI-powered tools are transforming travel booking and management, offering everything from predictive pricing to automated expense tracking. Platforms like our online booking tool Savi, which blends AI with decades of industry expertise, are giving TMCs the ability to anticipate client needs and deliver hyper-personalised options. These tools free up time for travel managers to focus on what matters most: solving complex travel challenges with a human touch.
2. Sustainability to move from a buzzword to business as usual
With increased global scrutiny on emissions, sustainability is becoming a top priority for travel programs. The rise of sustainable aviation fuels (SAFs) and the integration of eco-friendly travel options are no longer optional, they’re expected.
“TMCs need to guide clients on greener travel choices while balancing cost and convenience. This includes everything from offsetting carbon footprints to prioritising airlines committed to SAF adoption,” says Adam.
With Qantas already committing to integrating Sustainable Aviation Fuel (SAF) into its operations, targeting 10% SAF use by 2030 and 60% by 2050, the nation’s proactivity with biofuel production gives TMCs a unique opportunity to guide clients towards more eco-friendly travel options.
3. Event-driven travel to hit new heights
Aussies love nothing more than networking at events – be it a grand final or the Cup. And with a packed calendar of major events slated for 2025 (not to mention the Brisbane 2032 Olympic Games now on the horizon) demand for event-driven travel is expected to soar.
From managing complex group itineraries to facilitating logistics for global teams, TMCs are poised to capitalise on this growing market, offering seamless solutions for high-stakes events.
4. Human expertise takes the spotlight
While technology continues to evolve, human expertise remains irreplaceable. Whether it’s navigating last-minute itinerary changes, managing disruptions, or offering nuanced advice, the personal touch ensures TMCs stand out.
As Adam puts it:
“Technology may enhance the travel experience, but it’s our people who truly make the difference.”
The 2025 advantage for TMCs
As TMCs navigate these trends, Adam says the focus will remain on finding the perfect balance between innovation and connection. This means continuing to pioneer smarter tools while delivering the personalised, high-touch service clients rely on.
2025 isn’t just about keeping up with change, it’s about leading it. And with these trends on the horizon, the travel management sector is set for an exciting year ahead.